Shipping & Returns

Shipping

Shipping fees are calculated per Maker. If your order includes items from multiple Makers, the shipping fees per Maker is determined based on Maker location, shipping location and item total from that Maker.

Domestic

THE MAKER AND SHIPPING ADDRESS ARE IN THE SAME COUNTRY.

We offer FREE Domestic Priority Shipping (2-4 business days) on orders totaling (before tax) $100 or over from the Maker. A flat $9.95 fee applies for orders under $100.

US AND CANADA

THE MAKER IS IN THE UNITED STATES AND YOUR SHIPPING ADDRESS IS IN CANADA, OR VICE VERSA.

All orders shipped between US and Canada are charged $9.95 regardless of the order amount. Your item typically arrives in 5-7 business days but can occasionally be held up in customs.

INTERNATIONAL

THE MAKER AND SHIPPING ADDRESS ARE IN DIFFERENT COUNTRIES, EXCEPT BETWEEN US AND CANADA.

International Shipping is $40 per MAKER and ships through International Air (typically 6-10 business days).

There is FREE International shipping on orders over $500 from the same Maker.

Customs & Import Duties

If an item ships to you from a different country (they're in London, you're in Brooklyn for example), customs and import

RETURNS

Maker accepts returns on regular priced items that meet the following requirements:

  1. Return is initiated and mailed back by the customer within 7 days of the delivery date.
  2. The item(s) is new, unused, unworn, unwashed and in original packaging with tags attached.

All eligible returns will be issued in United States dollars (USD).

EXCHANGES

Exchanges must meet the following requirements:

  1. Exchange is initiated and mailed back by the customer within 7 days of the delivery date.
  2. Available inventory has been confirmed with the Maker.
  3. The item(s) is new, unused, unworn, unwashed and in original packaging with tags attached.

Exchanges are subject to each Maker's unique policy and item availability. If the necessary size is not available, the item will be considered a final sale.

SUPPORT

Questions? Feedback? Want to suggest a Maker? We want to hear from you! The best way to contact us is to simply send us an email atinfo@makerandcompany.com